Protection of Personal Data

The General Data Protection Regulation is a set of laws put in place by the European Commission from the 25th May 2018 for all companies operating in Europe. T.O.E Concept, so that concerns us!

 

WHAT DOES THAT ACTUALLY CHANGE?

To protect Internet users from data leaks or the misuse of personal data, it is now mandatory for companies to keep visitors informed of all computer processing that is carried out from the data collected.

Like all e-merchants, we collect data on our Internet users and we work with several third-party providers, who therefore have access to some of our data. This data is essential to offer you the best possible experience on our site and to guarantee the smooth processing of your order.

We have nothing to hide, we want to be as transparent as possible, so we'll tell you everything!

 

WHERE ARE OUR SERVERS?

The Company's servers are exclusively at Peer1. In these servers are our database necessary for the operation of the site. Customer account information is stored there. To enable you to find your order history, this data is deleted only if you request it.

 

DOES T.O.E. CONCEPT RESELL MY PERSONAL DATA?

No! And we never will! 
Some companies exchange customer files to do commercial prospecting, this is not the case with us.
All the data we collect is ours and will never be given, rented or sold to a third company.

 

ARE MY PASSWORDS SECURE?

Passwords are stored "encrypted" and cannot be decrypted. Your passwords are therefore secure.

 

AND MY BANK CARD NUMBER?

For bank card payments, we work with the CIC, which guarantees the security of your data.

At no time do we have access to your bank card number.

Our service provider has many approvals justifying the security of their computer system.

 

WHAT PERSONAL DATA DO YOU COLLECT ABOUT ME AND WHAT ARE THEY USED FOR?

Order:
When you create a customer account on our site, we record in our systems all the information necessary to place an order: your email, your first and last name, your postal address and your telephone number in order to be able to prepare and deliver your parcel.

These order data are transmitted to the various service providers who work to ensure that your parcel arrives at your home: our logistics specialist who prepares the parcel and the carrier who brings it to you.

They have absolutely no right to use your data for anything other than to process your order and must delete this data from their computer system after processing. These providers store data in data centres in Europe. However, if you choose to be delivered outside Europe, your data such as your postal address is necessarily transmitted to the logistics services of the carrier who will deliver you in that country. 

 

Newsletter:

If you have given us your consent, we also use your email address to send you our newsletter. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking the "unsubscribe" link located at the bottom of the newsletter or directly on the site in your account / personal data area. The is immediately effective.

 

Statistics:

In order to constantly improve ourselves, we use softwares and services operated by third-party providers that allow us to better understand our business. As such, we provide these tools with data on our customer database, your browsing history on our site and information on products ordered. Most of our tools are hosted in France or Europe, but some have an activity in the United States.

As a result, all such data manipulated for statistical purposes outside Europe are completely anonymised.

 

Advertising:

Like most online merchants, we record your visits and then display advertising to you when you visit other websites. This process does not handle any personal data and neither the advertising network nor third-party sites displaying our advertisements have access to your details.

If you no longer wish to see our advertisements, you can delete cookies from your web browser.

How do I delete cookies?

https://support.google.com/

 

WHAT IF I WANT TO CHANGE OR DELETE THE DATA YOU HAVE ABOUT ME?

Most of the data can be modified directly by you from your customer account on our website. Alternatively you can send us an email at info@toe-concept.com